Privacy Policy

Last Updated: March 28, 2026

Empire Fence Inc. ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://empirefenceca.com/, contact us, request a quote, schedule service, or interact with our forms, communications, and SMS messaging.

By using our website or providing your information, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

- Contact Information: name, email address, phone number, service address, city, and any other information you submit through forms or communications.

- Project Information: details about the services you request, property details, appointment preferences, and quote requests.

- Communication Information: records of calls, emails, text messages, support requests, and other communications with us.

- Device and Usage Information: IP address, browser type, device type, pages visited, referring URLs, and website interaction data.

- Cookies and Similar Technologies: cookies, pixels, tags, and local storage used for website functionality, analytics, and advertising where permitted by law.

2. How We Use Information

We may use your information to:

- Provide estimates, consultations, and services

- Schedule appointments and communicate about your project

- Send confirmations, reminders, service updates, and customer support messages

- Respond to inquiries and follow up on quote requests

- Improve our website, services, and customer experience

- Maintain security, monitor website performance, and prevent fraud or misuse

- Send marketing communications if you have provided the required consent

- Comply with legal obligations and enforce our policies

3. SMS/Text Messaging Program

If you provide your mobile phone number through our website or other communication channels, you may receive text messages from Empire Fence Inc. related to your request, appointment, service, or account.

These messages may include:

- Quote follow-ups

- Appointment confirmations and reminders

- Project updates

- Customer care messages

- Promotional or marketing messages, but only where you have provided express consent

SMS consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us using the information below.

If supported, you may opt back in by replying START or by submitting a new form and providing consent again.

Wireless carriers are not liable for delayed or undelivered messages.

4. SMS Consent and Phone Number Privacy

We do not sell, rent, or share your phone number or SMS consent with third parties or affiliates for their marketing or promotional purposes.

We may share your phone number only with service providers that help us deliver text messages, customer communications, website forms, scheduling, or related business operations, and only for those limited purposes.

We may maintain records of SMS consent, including the date, time, form or source of consent, IP address, and consent language shown at the time of submission, where applicable.

5. How We Share Information

We do not sell your personal information. We may share personal information with:

- Service Providers: vendors that help us operate our website, forms, communications, scheduling, analytics, advertising, hosting, or customer support

- Professional Advisors: accountants, auditors, legal counsel, and similar advisors

- Legal or Regulatory Authorities: when required by law or when necessary to protect rights, safety, and property

- Business Transfers: in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business

6. Cookies and Analytics

We may use cookies and similar technologies to operate our website, remember preferences, understand website traffic, and improve performance. You may manage cookies through your browser settings. Disabling cookies may affect certain website functions.

7. Your Choices and Rights

You may have the following choices regarding your information:

- SMS: reply STOP to unsubscribe; reply HELP for help

- Marketing Emails: use the unsubscribe link in the email, if applicable

- Access, Correction, or Deletion Requests: contact us using the information below

Depending on your state or country of residence, you may also have additional rights under applicable privacy laws.

8. Data Retention

We retain personal information only for as long as necessary to provide services, respond to inquiries, maintain business and legal records, comply with applicable law, resolve disputes, and enforce our agreements.

We retain SMS opt-in and consent records as needed for legal, compliance, and platform requirements.

9. Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites, services, maps, review platforms, or social media pages. We are not responsible for the privacy practices, content, or security of those third parties.

12. California Privacy Notice

If you are a California resident, you may have rights under California law regarding access to, correction of, or deletion of certain personal information, subject to applicable exceptions. To make a request, contact us using the information below.

We do not sell personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Last Updated date. Your continued use of our website or services after changes are posted means you accept the updated Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, contact us at:

Empire Fence Inc.
Website: https://empirefenceca.com/
Email: [email protected]
Phone: (951) 398-2016